Refund & Cancellation Policy

Before purchased access is released

An organization may request cancellation before purchased access is released. If an organization needs to correct the quantity or another material order detail, CUelevate will fully cancel and refund the original purchase, then require a new purchase with the correct order details. CUelevate does not process voluntary partial refunds, partial seat-batch reductions, or partial order-correction workflows.

After access is released

After access is released, a purchase is final and nonrefundable except for a verified billing or payment error, a failure by CUelevate to provide purchased access that cannot reasonably be corrected, a refund required by applicable law, or another remedy expressly approved by CUelevate.

There is no refund because of employee turnover, unused seats, a learner’s failure to begin, finish, or pass, failure to obtain a certificate, a later determination that too many seats were purchased, early learner deactivation, or expiration of unused seats after five years.

Duplicate or incorrect charges

CUelevate will correct verified billing errors and keep transaction handling as clean as practical. This does not create a general-purpose partial-refund capability.

Payment returns, reversals, and disputes

A payment return, reversal, or dispute is not a cancellation request. CUelevate preserves the applicable payment-suspension controls and audit records. Consumed seats are not recycled because a payment later becomes adverse.

Requesting help

An authorized purchase contact or Organization Admin may contact training@cuelevate.com with the organization name, invoice reference, and a concise explanation of the issue.